Thank you for shopping with us! We are committed to delivering your order as quickly and efficiently as possible. Here's what you need to know about our shipping policy:
1. Processing Time: Orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays) after the order is placed. We try our best to get all orders out the same day.
2. Shipping Time: Once your order is processed, the shipping time depends on the shipping method you selected during checkout. Standard shipping typically takes 3-7 business days, while expedited shipping takes 1-3 business days. Please note that shipping times may vary based on your location and the carrier used.
3. Shipping Rates: We offer free standard shipping on all orders over $100 within the United States. For orders under $100, a shipping fee will be applied during checkout. Expedited shipping is available at an additional cost.
4. Shipping Confirmation: Once your order has shipped, we will send you a shipping confirmation email with a tracking number so you can track your package.
5. Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
We want you to be completely satisfied with your purchase! If for any reason you are not satisfied with your purchase, we offer a hassle-free returns policy. Here's what you need to know:
1. Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Return Process: To initiate a return, please contact us within 14 days of receiving your order. We will provide you with a return label and instructions on how to return the item. Once we receive the item, we will inspect it and issue a refund or store credit, depending on your preference.
3. Refunds: Refunds will be issued in the same form of payment used for the original purchase. Please note that shipping fees are non-refundable.
4. Exchanges: We do not offer exchanges at this time. If you would like to exchange an item, please initiate a return and place a new order for the item you want.
5. Return Shipping Costs: The cost of return shipping will be deducted from your refund, unless the return is due to our error or a defective product.
Please contact us if you have any questions or concerns about our shipping and returns policy.
Please note that we do not accept returns on international orders at this time.
Experience the Enchantment: The Spellbinding Story of The Punkin Shop
At The Punkin Shop, we believe that Halloween is more than just a holiday. It's a way of life. Our founder, a lifelong Halloween enthusiast, knows this better than anyone. From the pumpkins to the potions, the monsters to the mischief, Halloween has always been a time for enchantment and wonder. It's a philosophy that has shaped our brand and inspired our lifestyle collection, which promises to bring the magic of Halloween into your everyday life.
For our founder, Halloween isn't just a celebration, it's a tradition. From her father's legendary commitment to the holiday spirit to her own over-the-top festivities with family and friends, Halloween has been a constant source of joy and inspiration. And now, The Punkin Shop is proud to share that passion with you.
Our lifestyle collection is more than just products - it's a celebration of the Halloween spirit. Each item is carefully curated to bring the charm and magic of Halloween into your home, your wardrobe, and your life. From handcrafted handbags to eerie home decor, our collection is designed to help you experience the enchantment of Halloween year-round.
But at The Punkin Shop, we're not just about products - we're about people. We believe that Halloween is a time for making memories with loved ones, for creating magical moments that will last a lifetime. That's why we're committed to building a community of Halloween enthusiasts, a place where you can connect with other like-minded individuals and share your love for all things spooky.
So come experience the enchantment with us. Whether you're a lifelong Halloween fanatic or just discovering the magic for the first time, The Punkin Shop has something for everyone. Join us on our mission to bring the spirit of Halloween into every day, and let's create some magical memories together.